Chapter 1

An information system that processes payroll checks would be an example of a/an

A) TPS

B) DSS

C) MIS

D) EIS

E) expert system

An information system's sponsor and chief advocate is the

A) system user

B) system builder

C) system owner

D) system analyst

E) none of these

The person who constructs the information system components based on the design specifications is a

A) systems designer

B) systems builder

C) systems user

D) network manager

E) none of these

Chapter 2

Which of the following is NOT an example of a back-office system?

A) human resources information system

B) manufacturing information system

C) inventory information system

D) customer management information system

E) all of these

Information systems that support the business functions that reach out to customers (or constituents) are know as:

A) back office information systems

B) decision support systems

C) expert information systems

D) front office information systems

E) none of these

XML (eXtensible Markup Language) is a technology used for:

A) sharing data between systems

B) developing web graphics

C) decision support systems

D) specifying business requirements

E) none of these

A unifying framework into which various people with different perspectives can organize and view the fundamental building blocks of information systems is known as a(n):

A) information system

B) information technology

C) information system architecture

D) architecture design

E) none of these

Chapter 3

Which of the following is NOT one of the principles of Systems Development?

A) Use a problem-solving approach

B) Divide and conquer

C) Establish phases and activities

D) Establish standards for consistent development and documentation

E) Leave the users alone until you have a product they can use.

The definition of feasibility is:

A) An ongoing activity by which an analyst plans an acceptable system

B) Measure of how beneficial the development of an information system would be to an organization

C) An activity of measuring and analyzing developer productivity

D) An activity of approximating the time, effort, costs, and benefits of developing systems.

E) None of these

A system development strategy that emphasizes extensive user involvement and iterative, incremental prototypes is:

A) COTS

B) RAD (Rapid Application Development)

C) Information Engineering

D) Structured Design

E) Structured Analysis

True or False: Most information systems meet expectations and come in within budget.

True or False: A systems development methodology is a formal approach to the system development process that defines a set of activities, methods, best practices, deliverables and automated tools for system developers and project managers to use to develop and maintain most or all information systems and software.

Chapter 4

True or False: Adding more people guarantees and earlier project completion date

True or False: One key to successful project management is to commit to a fixed budge and schedule as early as possible and then stick to it.

(Warning: Premature commitment to a fixed budget and schedule is one of the common project mismanagement problems)

The common techniques for estimating include:

A) decomposition

B) COCOMO

C) function points

D) resource leveling

E) all of these

Which of the following is the amount of delay that can be tolerated by a non-critical task without causing a delay in the completion date of the entire project? :

A) optimistic duration

B) pessimistic duration

C) critical path

D) slack time

E) none of these

Chapter 5

Which of the following is a model-driven, data-centered, but process-sensitive technique to plan, analyze and design information systems?

A) cause-and-effect analysis

B) information engineering

C) data flow diagrams

D) object oriented analysis

E) none of these

Which of the following is not part of the scope definition phase?

A) identify problems, opportunities and directives

B) negotiate baseline project scope

C) assess project worthiness

D) propose candidate solutions

E) all of these are part of the scope definition phase

Which of the following is NOT shown in a context diagram?

A) the system

B) actors or agents

C) system inputs

D) system outputs

E) all of these are shown

Economic feasibility asks the following question(s):

A) Is the solution technically practical? Does the staff have the technical expertise to design and build the system?

B) Will the solution fulfill the users' requirements? To what degree? How will the solution change the users' work environment?

C) Is the solution cost-effective?

D) Can the solution be designed and implemented within an acceptable time period?

E) none of these

Chapter 6

Which of the following are not in the classical set of techniques for fact-finding?:

A) sampling of existing documentation, reports, forms, files, databases and memos

B) research of relevant literature, benchmarks and site visits

C) prototyping the preliminary system requirements

D) observation of the current system

E) all of these

Which of the following might happen if system requirements are incorrect?

A) the system may cost more than budgeted

B) users may refuse to use the system

C) the system could have high downtime

D) A and B

E) all of these

Sampling every 100th invoice would be an example of:

A) randomization

B) proxemics

C) JRP

D) stratification

E) observation

Which of the following is something you should NOT do during an interview?

A) be courteous

B) listen carefully

C) use jargon

D) be patient

E) none of these

Which of the following is something you should do during an interview?

A) tape record the interview

B) talk extensively to explain the system

C) let the interview run as long as it needs to

D) note nonverbal communication

E) avoid eye contact

To prepare for essay questions:

1. Be prepared to explain the diagram on page 45 of the text

2. Be prepared to explain the diagram on page 91 of the text