W7D1: Process Improvement
In this discussion you are asked to select
a process, describe the process, and describe ways you can increase the value
of the process and/or improve the cycle time of the process.
Select a process: Think of a process that you have encountered
in the past at work, at school, or as a customer of a business. Examples:
Work - Paying a Contractor Invoice, Signing up for employee benefits; School
- Registering for a class, Paying tuition; Customer - Buying a cell phone,
solving a problem with customer service.
Task 1: Describe your selected process: Explain the purpose of the process that you selected. List all the steps in the process and explain the steps that require further explanation. (The details of some steps will be obvious from the name of the step).
Task 2: Explain how you would improve the process. Explain why your improved process is better than the original process.
Task 3: List the steps in your improved process.
Task 4: Remember to comment on the work of AT LEAST two of your classmates.
W7D2 - Optional : Feedback to benefit future classes (not graded - all postings and comments are optional).
Please provide feedback to benefit future classes. Any feedback would be appreciated. I am particularly interested in answers to two questions:
What was most useful to you in this course?
What was missing from this course that you would like to see added?
What would you like to see done differently the next time this course is taught (January 2010)?Note - It's OK but not necessary to repeat any information that you already provided on the evaluation that you are sending to Anita Trainor